Explore World-Class Procurement Performance
According to The Hackett Group’s 2019 benchmark data, a customer-centric approach to service delivery is helping world-class procurement organizations influence 93% of spend and generate 75% more savings than the peer group. Further, the emergence of digital tools has given typical procurement organizations not only a new way to accelerate progress toward world-class status while reevaluating the way they work.
Read the new report by The Hackett Group, World-Class Procurement: Redefining Performance in a Digital Era
, to learn:
- How to become a world-class procurement organization and attain a strategic partner role in your business
- Why organizations must move beyond inward-focused KPIs to also measure the experience of their key internal and external customers
- Six critical action items for procurement organizations that will deliver the quickest benefits