2022 B2B Purchasing & Payment Cards Poll

Fully Unlock the Potential of B2B Purchasing and Payment Card Programs

As businesses face new competitive pressures, navigate a digital environment and try to handle the ramifications of the pandemic, the need to optimize tail spend, gain better control, and improve operational efficiencies has grown. In the first quarter of the year, The Hackett Group launched its 2022 B2B Purchasing & Payment Cards Poll.

The poll explores approaches and techniques most effective in driving B2B cards utilization and to what extent organizations consider the elements of the service delivery model, including the following:

• Service design: Level of B2B cards utilization as an end-to-end channel strategy.
• Governance: The degree to which consistent B2B card policies and procedures are established across the organization, as well as the level of controls for driving program compliance.
• Tools and technology: Solution utilization to enable electronic receipt capture, control, backend auditing, and reporting.

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