When that phrase is part of your company name, you’d better be nimble and adaptable. To stay that way, American Express Global Business Travel (GBT) made a strategic decision to transition all their IT operations to the cloud. This included ERP, HRM and spend management - for which they chose NetSuite, Workday and Coupa, respectively.
Watch this webcast to hear Chief Strategy Officer Steve Curts discuss GBT's thinking, process, and results to date with Kendra Von Esh, Executive Strategic Advisor at Coupa (and former CIO of Veolia).
Here are a few things that were discussed:
The degree of risk a CIO faces in making such a transition
The financial and organizational impact of going 100% cloud
Implementation ups, downs, and lessons ("smoother than any SAP, Ariba, Oracle or Peoplesoft implementation")
Alternatives for a phased approach when a 100% big bang isn't possible