Business leaders of all stripes may be familiar with the philosophy of customer-centricity embraced by retailers in recent years. From acquiring new customers and delivering a truly rewarding customer experience to creating a lifetime of customer loyalty, embracing customer centricity can be a game-changer in terms of achieving business results.
Watch our replay to hear thought leaders Amy Fong, Associate Principal at The Hackett Group, and Amit Duvedi, VP of Business Strategy at Coupa, on why finance leaders should apply customer-centered concepts to internal customers, employees and managers. Additional topics to be covered include:
